Last updated: 1 October 2026
This page explains how to raise a grievance with Srutio Media And Software and how to use your rights over your personal data. It supports the Privacy Policy and the Terms and Conditions. In this page, Srutio, we, us and our mean Srutio Media And Software, and the site means srutio.com. A Data Fiduciary is the person who decides why and how personal data is handled, and a Data Principal is the person to whom the data relates.
1. Why This Page Exists
1.1 Rule 5 of the Information Technology Rules, 2011 requires a body corporate that handles personal information to designate a Grievance Officer, publish the officer’s contact details on its website and redress a grievance within one month. The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 will require a Data Fiduciary, from 13 May 2027, to publish the contact details of a person who can answer a Data Principal’s questions and to provide a way to raise a grievance. Srutio publishes the details of its Grievance Officer, and describes its process, on this page.
2. The Grievance Officer
Name: Eeshin
Designation: Chief Architect and Proprietor, Srutio Media And Software
Business: Srutio Media And Software, a sole proprietorship, Kolkata, West Bengal, India
Email: contact@srutio.com
Subject line: Grievance, Data request or Withdraw consent, as it applies
3. What You Can Raise
3.1 You can raise a concern about how Srutio handles your personal data, a request to use a right described in section 6, a security concern about the site, a complaint about content on the site, and a difficulty in using the site because of a disability. A concern about a Swaran Labs purchase goes to support@swaranlabs.com under the policies of that site.
4. How to Raise a Grievance
4.1 Write to contact@srutio.com with the subject line Grievance. Say who you are, how to reach you, what the problem is, when it happened, and what outcome you want. Attach anything that supports your account.
5. What Happens Next
5.1 Srutio acknowledges your grievance within 48 hours of receiving it. The acknowledgement carries a reference number and a copy of the grievance as Srutio recorded it.
5.2 Srutio looks into the matter and sends you a reasoned reply within one month of receiving the grievance. If a matter is complex and needs longer, Srutio tells you why and gives a date, and the reply is sent within any longer period that the law allows.
5.3 Srutio keeps a record of each grievance and of how it was resolved.
6. Your Data Rights
6.1 You have the right to:
- obtain a summary of the personal data Srutio holds about you
- have it corrected, completed or updated
- have it erased, unless the law requires Srutio to keep it
- withdraw your consent at any time
- have a grievance dealt with
- nominate another person to exercise these rights for you if you die or become unable to do so
6.2 To use a right, write to contact@srutio.com with the subject line Data request, or Withdraw consent for a withdrawal, and say which right you are using. Srutio may ask for reasonable information to confirm who you are. There is no charge for a request. Srutio answers within one month, or within any longer period that the law allows.
6.3 Srutio may refuse a request in whole or in part where the law requires or allows it, for example where it must keep a record for tax reasons or to deal with a legal claim. Srutio says why when it does.
7. If You Are Not Satisfied
7.1 If Srutio does not resolve your grievance, you may approach the Data Protection Board of India where the Digital Personal Data Protection Act, 2023 allows a complaint to be made to it. For a claim that falls under the Information Technology Act, 2000, you may approach the adjudicating officer appointed under that Act. For a consumer matter, you may approach a consumer commission that has jurisdiction under the Consumer Protection Act, 2019.
8. Misuse of This Process
8.1 Please raise a grievance in good faith. The Digital Personal Data Protection Act, 2023 will ask a Data Principal, from the date its provisions take effect, not to file a false or frivolous grievance or complaint, and it provides a penalty for doing so.
9. Reporting a Security Weakness
9.1 If you find a weakness in the site, write to contact@srutio.com with the subject line Security. Describe what you found and how to reproduce it, do not access or copy data that belongs to anyone else, and give Srutio reasonable time to fix the problem before you tell anyone else.
10. Contact
10.1 The business is Srutio Media And Software, Kolkata, West Bengal, India, and the email address is contact@srutio.com. It operates entirely online, and it gives its registered address to a consumer commission, the Data Protection Board, a court or an authority that asks for it.